General

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First of all it should be said that it’s very unfortunate that the product you bought didn’t met your expectations and therefore we would like to investigate the cause of the problem. If it’s possible you may send the product in its original package to us (address can be found below). Besides, we would like to receive the following data to support our quality service:

  • Your name, address, e-mail and phone number
  • Description of your complaint
  • Best before date
  • Store/location where you bought the product
  • Date you bought the product

Please send the foregoing information as well as the original package to:

Fortuin Dockum B.V.
PO Box 31
9100 AA Dokkum
The Netherlands
Attn.: Quality service

Thank you very much for your cooperation. We will inform you as soon as we received your complaint.

Category: General

Have another question? Then you most certainly don’t mind pressing here! We will review your question and respond to it, as soon as we can. Thanks for your patience!