I bought a product of Fortuin which didn’t met my expectations (E.g. taste or shape), what can I do with this?
First of all it should be said that it’s very unfortunate that the product you bought didn’t met your expectations and therefore we would like to investigate the cause of the problem. If it’s possible you may send the product in its original package to us (address can be found below). Besides, we would like to receive the following data to support our quality service:
- Your name, address, e-mail and phone number
- Description of your complaint
- Best before date
- Store/location where you bought the product
- Date you bought the product
Please send the foregoing information as well as the original package to:
Fortuin Dockum B.V.
PO Box 31
9100 AA Dokkum
Attn.: Quality service
Thank you very much for your cooperation. We will inform you as soon as we received your complaint.