Questions

First of all it should be said that it’s very unfortunate that the product you bought didn’t met your expectations and therefore we would like to investigate the cause of the problem. If it’s possible you may send the product in its original package to us (address can be found below). Besides, we would like to receive the following data to support our quality service:

  • Your name, address, e-mail and phone number
  • Description of your complaint
  • Best before date
  • Store/location where you bought the product
  • Date you bought the product

Please send the foregoing information as well as the original package to:

Fortuin Dockum B.V.
PO Box 31
9100 AA Dokkum
The Netherlands
Attn.: Quality service

Thank you very much for your cooperation. We will inform you as soon as we received your complaint.

Category: General

Yes! We are proud to inform you that all our products are completely 100% Gluten free!

Category: Ingredients

Not all products of Fortuin are suitable for halal consumption. Please check the ingredient declaration on the package to be sure if a product of Fortuin contains gelatine or not. For more information about gelatine please check ”What are the actual facts about gelatine in candy?”

Category: Ingredients

Not all products of Fortuin are suitable for halal consumption. Please check the ingredient declaration on the package to be sure if a product of Fortuin contains gelatine or not. For more information about gelatine please check ”What are the actual facts about gelatine in candy?”

Category: Ingredients

Gelatine is an animal protein that is used in many products (E.g. Cheese cake, pudding, fruit juices, marmalade, cookies, beer, medicines etc.). For some products of Fortuin this ingredient is necessary for the binding strength of the product. At this moment there are no plant substitutes for gelatine. Vegetarians or people who are affiliated with a particular religion and want to avoid gelatine can always check the ingredient declaration at the back of the package.

Category: Ingredients

Have another question? Then you most certainly don’t mind pressing here! We will review your question and respond to it, as soon as we can. Thanks for your patience!